Responsible Play

Supporting safe and informed play is central to our mission, and we take an active role in promoting healthy habits for everyone who uses our services. Our approach combines clear policies, practical tools, and accessible guidance so that players can make balanced choices. Accountability and player welfare guide our decisions, and we work continuously to provide resources and protections that help maintain control, prevent harm, and encourage responsible behaviour across all account activity.

Player Protection Principles

Our protection framework emphasises transparency, age verification, and data security to keep play safe. Through robust identity checks and privacy safeguards, we reduce the risk of underage access and protect personal information. Fair play and non‑discriminatory treatment are core values, and our customer care team is trained to respond promptly to any concerns about a player’s welfare.

Our Responsible Gambling Policy

Gravira Responsible Gambling is embedded within our terms and practices to ensure that safeguards are clear and accessible. Policy documents explain available tools, review processes for suspected problem behaviour, and the steps we take when accounts require intervention. Regular staff training supports consistent, empathetic handling of sensitive situations.

Tools to Manage Gambling Activity

Deposit Limits

Customisable deposit limits allow players to cap how much can be added to an account daily, weekly, or monthly. Adjustments can be made in the account settings or with assistance from support, and lower limits take effect immediately to help control spending.

Loss Limits and Time Limits

Loss limits and session time limits provide practical boundaries on play. Loss limits restrict net losses over chosen periods, while session timers and reality checks prompt breaks and show elapsed time. These features are designed to encourage mindful play and reduce the chance of extended sessions.

Self-Exclusion and Account Cooling-Off

Short-term time-outs and longer self-exclusion options are available for anyone needing a break. Self-exclusion can last from weeks to indefinite periods and prevents deposits and wagering until the selected period ends. We respect these requests and block account access in line with the chosen measures.

Recognizing Signs of Problematic Behaviour

Changes in gambling patterns often signal increased risk. Persistent attempts to chase losses, borrowing money to gamble, neglecting responsibilities, or hiding activity from friends and family are common indicators. Our team watches for behavioural red flags and will reach out with support when concerning patterns appear.

Guidance for Staying in Control

Practical steps help maintain balance: set a clear budget before playing, use the available limits and reality checks, avoid gambling when stressed or impaired, and treat gaming as entertainment rather than income. We encourage regular self-assessment and taking breaks when play becomes more than intended.

Access to Professional Help and Support Organizations

When professional assistance is needed, contacting local health services or provincial problem gambling programs is recommended. Canadian players can find support through provincial helplines and organisations such as ConnexOntario and regional responsible gambling services. Confidential counselling, peer support groups, and national resources offer structured help; our team can provide links and referral information on request.