Gravira Casino Terms and Conditions
Welcome to Gravira's Terms and Conditions. This page explains the rules that govern use of our platform and defines the contractual relationship between us and our users in Canada. It sets out responsibilities for account holders, eligibility criteria, acceptable use standards, basic principles for bonuses and promotions, and procedures for deposits, withdrawals, and disputes. By accessing or using the site and services denominated in CAD, users agree to comply with these terms and any updates we publish, together with any applicable laws and regulatory requirements that apply to their jurisdiction.
Account Responsibilities
Registration and Verification
Accurate information must be provided during account creation. Identification and proof-of-address documents may be required for KYC checks before withdrawals. We reserve the right to restrict access until verification is complete and to close accounts if documents are fraudulent or information is inconsistent.
Account Security
Users are responsible for maintaining the confidentiality of their login credentials and for all activity that occurs under their account. Prompt notification to support is required if credentials are compromised. We may suspend or lock accounts where suspicious activity is detected or where multiple failed login attempts occur.
Eligibility Requirements
Participation is limited to persons who meet local legal age requirements - at least 18 years old or higher where provincial legislation requires it - and who are located in jurisdictions where our services are permitted. One account per person, household, and payment method is permitted. Access may be refused or restricted for users from prohibited jurisdictions or where local law forbids participation.
Acceptable Use of the Service
Use of the platform must comply with applicable law and these terms. Prohibited conduct includes fraud, money laundering, collusion, use of automated tools or bots, circumvention of geo-restrictions using VPNs, chargebacks to avoid settlement, and any manipulation of games or promotions. Evidence of prohibited activity may result in account suspension, confiscation of winnings, and notification to relevant authorities.
Bonus and Promotion Rules
Promotions are subject to explicit terms that govern eligibility, wagering requirements, time limits, game contributions, and maximum bet limits during wagered play. Certain payment methods may be excluded from offers. Promotional abuse or attempts to circumvent rules may lead to bonus cancellation and forfeiture of associated winnings. General principles apply unless specific promotional terms state otherwise.
Deposits and Withdrawals
Accepted payment methods and processing times vary; funds are displayed in CAD where applicable. Withdrawals may be subject to verification, internal review, and applicable limits. We may delay or decline transactions if required by anti-money-laundering checks or suspicious activity investigations. Fees charged by banks or payment providers are the responsibility of the user unless otherwise stated.
Dispute Handling
Customers should contact support with full details and any supporting documentation to initiate a dispute. We will investigate and seek resolution within a reasonable period. Decisions will be communicated in writing and are governed by the laws and dispute resolution processes specified in the account agreement and license terms. Independent dispute mechanisms may be available where provided by our licensor.
Updates to the Terms
Terms and Conditions may be amended to reflect legal, regulatory, or operational changes. Material changes will be posted on the site and notice may be sent by email. Continued use after updates indicates acceptance. If users do not agree with revised terms, account closure and withdrawal of any remaining balance in accordance with these terms is advised.