Privacy Policy

Our Privacy Policy explains how Gravira collects, uses, stores, and protects personal information when Canadians access our services. This page outlines the categories of data we handle, the lawful purposes for processing, and the safeguards we maintain to protect privacy. Information on cookies, user rights, third-party sharing, and how updates to this policy are communicated is included so that account holders can make informed choices. Contact details for privacy inquiries and procedures to exercise rights are provided in the account settings and support centre.

Types of data collected

Personal data

Personal information collected for account setup and verification typically includes full name, date of birth, residential address in Canada, email, phone number, and government-issued ID where required for KYC. Payment details such as card numbers are processed by our payment partners and handled in accordance with applicable standards.

Technical data

Device and connection information - including IP address, browser type, operating system, and device identifiers - is collected to ensure platform security and to optimise site functionality. Usage data such as pages viewed, session length, and interaction logs are retained for troubleshooting and analytics.

Transactional data

Records of deposits, wagers, payouts, bonuses, and account transactions are retained for customer service, fraud prevention, compliance with anti-money-laundering obligations, and financial reporting. Transactional records are stored in secure systems with audited access controls.

How information is used

Collected data is used to provide and improve our gaming services, to fulfil contractual obligations such as processing deposits and withdrawals, and to verify identity for regulatory compliance. Information also supports customer service, dispute resolution, fraud detection, and risk management. Where permitted, anonymised data may be used for internal analytics and product improvement.

Data protection and security practices

Strong technical and organisational measures are applied to safeguard personal information. Encryption in transit and at rest, multi-factor authentication for administrative access, regular security testing, and firewall and DDoS protections are maintained. Access to personal data is restricted on a need-to-know basis and subject to logging and periodic review.

Cookies and tracking technologies

Cookies and similar technologies are employed to enable essential site functions, remember preferences, and provide analytics. Where tracking is used for functional or analytical purposes, consent mechanisms are presented when required. Users can manage cookie preferences through their browser or account settings, though disabling some cookies may affect site performance.

User rights regarding their data

Access

Customers may request access to the personal information we hold about them. We provide a process to obtain a copy of account data and relevant transaction records, subject to identity verification and permitted legal limitations.

Correction and deletion

Requests to correct inaccurate information are processed promptly after verification. Account holders can request deletion of personal data, bearing in mind that certain records must be retained to comply with legal and regulatory retention requirements, including anti-money-laundering and tax obligations.

Data sharing and third parties

Information may be shared with trusted third parties such as payment processors, identity verification services, game providers, and regulatory authorities when required. Contracts and data-processing agreements are used to ensure third parties uphold comparable privacy and security standards. We do not sell personal data to third parties for marketing purposes.

Updates to this privacy policy

Policy revisions are published on this page and, when changes are material, communicated via account notifications or email. Continued use of our services after notification constitutes acceptance of the updated policy, unless applicable law provides otherwise. For privacy enquiries, users may contact our support team through their account portal.